• Finance And Business 28.02.2018 Comments Off on Berufliches Schreiben Ausbildung Training Textproduktion PDF F5499445f

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    Berufliches Schreiben: Ausbildung, Training, Coaching (Textproduktion und Medium) (German Edition) PDF




    : Berufliches Schreiben: Ausbildung, Training, Coaching (Textproduktion und Medium) (German Edition)

    ISBN : #3631577176 | Date : 2008-05-05

    Description :

    PDF-9d6a9 | Schreiben ist eine Kernkompetenz beruflichen Handelns. Die Standardisierung von Arbeitsabläufen, das interne Wissensmanagement in Unternehmen wie auch die weitreichende Etablierung elektronischer, schriftbasierter Medien im Arbeitsalltag haben die Qualität und den Anteil beruflicher Schreibprozesse verändert. Bis heute ist das berufliche Schreiben wenig erforscht, es fehlen Konzepte für die Au… Berufliches Schreiben: Ausbildung, Training, Coaching (Textproduktion und Medium) (German Edition)


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  • Finance And Business 27.02.2018 Comments Off on Call Center Operation Design Maintenance PDF Cbb424eb2

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    Call Center Operation: Design, Operation, and Maintenance PDF




    by Duane Sharp : Call Center Operation: Design, Operation, and Maintenance

    ISBN : #155558277X | Date : 2003-04-28

    Description :

    PDF-c808a | Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples… Call Center Operation: Design, Operation, and Maintenance


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    [Pub.75QHw] Call Center Operation: Design, Operation, and Maintenance PDF | by Duane Sharp


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  • Finance And Business 27.02.2018 Comments Off on ICTs Developing Countries Practices Implications PDF 6c1417a57

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    ICTs in Developing Countries: Research, Practices and Policy Implications PDF




    : ICTs in Developing Countries: Research, Practices and Policy Implications

    ISBN : #1137469498 | Date : 2015-12-06

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    PDF-ceefe | ICTs in Developing Countries is a collection of conceptual and empirical works on the adoption and impacts of ICT use in developing societies. Bringing together a wide range of disciplines and contributors, it offers a rich examination of digital divide and ICT for development both in terms of contextual information and disciplinary perspectives…. ICTs in Developing Countries: Research, Practices and Policy Implications


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  • Finance And Business 27.02.2018 Comments Off on Customer Service Skills Success Robert PDF 2aa509450

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    Customer Service Skills for Success PDF




    by Robert W. Lucas : Customer Service Skills for Success

    ISBN : #0073545465 | Date : 2014-02-03

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    PDF-a6bec | Recipient of the 2017 Textbook & Academic Authors Association’s Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States.Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active pr… Customer Service Skills for Success


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  • Finance And Business 26.02.2018 Comments Off on Services Costs Metrics Benchmarking Marketing PDF 87b60fc9f

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    IT Services: Costs, Metrics, Benchmarking and Marketing PDF




    by Anthony Tardugno : IT Services: Costs, Metrics, Benchmarking and Marketing

    ISBN : #0130191957 | Date : 2000-03-20

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    PDF-a2111 | This is the first 100% customer-focused guide to satisfying the consumers of your company’s IT services — and building the loyalty your IT organization desperately needs. IT Services presents every element of a comprehensive approach to service delivery in global, distributed environments. Learn how to establish a vision, processes, service and cost models, performance measurements and “stretch” … IT Services: Costs, Metrics, Benchmarking and Marketing


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  • Finance And Business 26.02.2018 Comments Off on Customer Service Success Through Loyalty PDF C0f6e01db

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    Customer Service: Career Success Through Customer Loyalty (6th Edition) PDF




    by Paul R. Timm : Customer Service: Career Success Through Customer Loyalty (6th Edition)

    ISBN : #0133056252 | Date : 2013-04-15

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    PDF-4452a | Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. In… Customer Service: Career Success Through Customer Loyalty (6th Edition)


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  • Finance And Business 26.02.2018 Comments Off on Marketing Mayhem Isnt Producing Used PDF 6d9bc53d1

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    Marketing Mayhem: Why Marketing Isn’t Producing the Way It Used to PDF




    by Herschell Gordon Lewis : Marketing Mayhem: Why Marketing Isn’t Producing the Way It Used to

    ISBN : #0970451539 | Date : 2001-11

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    PDF-087b5 | The author analyzes contemporary marketing to find the answers to the key question: What has gone wrong with current marketing? We Have more statistical models, more computer technology, more “killer apps,” and more seminars about CRM and branding and customer retention, and yet response rates have gone through the floor and productivity and profitability have followed. And our customers believe u… Marketing Mayhem: Why Marketing Isn’t Producing the Way It Used to


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    Marketing Mayhem: Why Marketing Isn’t Producing the Way It Used to by by Herschell Gordon Lewis

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  • Finance And Business 26.02.2018 Comments Off on Information Systems Management Organization Control PDF 026d9a05a

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    Information Systems, Management, Organization and Control: Smart Practices and Effects (Lecture Notes in Information Systems and Organisation) PDF




    : Information Systems, Management, Organization and Control: Smart Practices and Effects (Lecture Notes in Information Systems and Organisation)

    ISBN : #3319079042 | Date : 2014-07-15

    Description :

    PDF-54424 | This book explores the diversity of topics, views and perspectives focused on the relationship between information systems, organizations and managerial control. It brings together theories and practices by a diverse group of scholars working in different disciplines: organization, management, accounting, information systems development, human-computer interaction. The volume is divided into thre… Information Systems, Management, Organization and Control: Smart Practices and Effects (Lecture Notes in Information Systems and Organisation)


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  • Finance And Business 25.02.2018 Comments Off on Winning Business Plans Made Guides PDF D15d2ccc8

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    Winning Business Plans Made E-Z (Made E-Z Guides) PDF




    by William Fredricks : Winning Business Plans Made E-Z (Made E-Z Guides)

    ISBN : #1563825031 | Date : 2001-03-15

    Description :

    PDF-259a7 | From setting start-up goals and projections to growth and expansion capital, a powerful business plan is the essential tool to obtaining funding and a necessity for any business. This E-Z step by step guide is written in plain and everyday language… Winning Business Plans Made E-Z (Made E-Z Guides)


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    Winning Business Plans Made E-Z (Made E-Z Guides) by by William Fredricks

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  • Finance And Business 25.02.2018 Comments Off on Customer Experience Future Trends Insights PDF D470f66ad

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    Customer Experience: Future Trends and Insights PDF




    by C. Shaw : Customer Experience: Future Trends and Insights

    ISBN : #0230247814 | Date : 2010-09-09

    Description :

    PDF-72d5c | Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share…. Customer Experience: Future Trends and Insights


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